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Futura support

Help with a Futura machine

Tell us what happened. We can help you here by chat, by phone, or with a support request.

Chat with Futura Call +1 786-742-1227

If money is involved: don’t repeat the same transaction, keep your receipt, and note the time. Futura will never ask for your PIN, passwords, verification codes or full card number.

Send a support request

Our support team receives it with the machine details and contacts you.

What happened? *

Add a phone number or an email so we can reply.

Thank you. Your support request was received with the machine details. Our team will contact you.

We use this information only to respond to your request. Terms of Service

REWARD CREDIT

Check your credit

When a machine owes you cents in change, we save them as store credit on your phone number. Use it at any Futura machine.

For your security, your balance is only sent by text to your phone — it’s never shown on this page. To use your credit: at any Futura machine, enter your phone number and choose Store credit.